FAQ

QUESTIONS? GOOD.

Here are the ones we get asked most.

No jargon. No twenty-page help centre. Just straightforward answers to the things you probably want to know.

What exactly does Murray Collins do?

We help businesses get invoices paid faster, recover overdue money and make better credit decisions.

You can also outsource your entire credit control function to us. We work as an extension of your team, managing the day-to-day credit control and keeping on top of payments on your behalf.

You get paid. Your customers are looked after. And your team gets its time back.

Are you accountants?

No. We’re a credit management business, not an accountancy firm.

We help businesses get invoices paid faster, recover overdue money and make better decisions about who they give credit to.

We don’t prepare accounts, file tax returns or give tax advice.

Can you take over our credit control completely?

Yes. We can manage the day-to-day chasing of invoices so it doesn’t keep landing back on your desk.

You keep control of your business. We take care of the chasing.

Will our customers know we’ve outsourced our credit control?

It depends on how you want things handled.

We can work in a way that fits your business and keeps communication professional and consistent with how you already deal with customers.

Will chasing payments damage our customer relationships?

It shouldn’t.

There’s a big difference between being persistent and being a pain in the backside.

We keep things professional, polite and persistent while remembering there’s a customer relationship worth protecting.

Can you recover invoices that are already overdue?

Yes. If an invoice has gone beyond the usual reminders, we can step in and handle the payment recovery.

The aim is simple: get the money moving without creating unnecessary drama.

What happens if a customer still refuses to pay?

Sometimes chasing alone isn’t enough.

If that happens, we’ll explain where things stand and what your sensible next options are. You decide what happens next.

Can you check a business before we offer them credit?

Yes. Our business credit checks give you useful information before you decide whether to offer someone credit.

It’s much easier to avoid a payment problem than chase one later.

How much does it cost?

That depends on what you need and how much work is involved.

We’ll explain the cost clearly before anything starts. No mystery pricing and no nasty surprises.

How quickly can we get started?

Pretty quickly.

Tell us what’s happening, we’ll work out what you need and, if we’re a good fit, we can get things moving.

STILL GOT A QUESTION?

Good. It probably means we haven’t answered it yet.

Tell us what’s happening and we’ll tell you if we can help. No sales pitch. No messing about.